Data Deletion Request Process

Last Updated: September 25, 2026

Three Gingers Holdings LLC is committed to honoring data deletion requests in accordance with COPPA, GDPR, CCPA, and other applicable privacy laws. This process applies to Rock & Roll: Pet Rock and any other applications we operate.

Who Can Request Deletion

• Users 13 and over: May request deletion of their own account and associated data
• Parents/Guardians: May request deletion of a child's account and associated data (required for users under 13)
• Legal Representatives: May request deletion on behalf of an incapacitated user with appropriate documentation

How to Request Deletion

Option 1: In-App Deletion (Recommended)

1. Open the Rock & Roll: Pet Rock app
2. Navigate to Settings → Account
3. Tap Delete My Account
4. Confirm your identity
5. Confirm the deletion

For under-13 accounts, this option requires parent authentication.

Option 2: Email Request

Send an email to privacy@loudhouse.pro with:

• Subject Line: "Data Deletion Request"
• Body must include:
  • Username(s) to be deleted
  • Email associated with the account (or parent's email if user is under 13)
  • For parent-initiated requests: statement confirming your relationship to the child
  • Your preferred method of confirmation (email reply, mailed letter, etc.)

What Happens Next

1. Acknowledgment (within 5 business days): We will acknowledge receipt of your request and may request additional information to verify identity
2. Verification (up to 10 business days): We verify the request is legitimate to prevent malicious deletions
3. Deletion (within 30 days total): We delete all personal information from active systems
4. Backup Purge (up to 90 days): Data may persist in backups for up to 90 days after deletion; these are automatically purged in normal rotation

What Data Is Deleted

• Account credentials and profile information
• Rock names, appearances, and customization data
• In-game currency balances (forfeited without refund)
• Friend lists and social connections
• Trade history (may be anonymized rather than deleted to preserve integrity for trade partners)
• Achievement records
• Chat history

What Data Is Retained (and Why)

Even after account deletion, we may retain limited data if required for:

• Legal compliance: Records required by tax law, consumer protection law, etc. (retained per legal requirements)
• Fraud prevention: Anonymized records of fraud/abuse to prevent recurrence
• Aggregated analytics: Non-identifiable statistical data
• Financial records: Purchase records required for tax and accounting (Apple/Google may retain their own records independently)

In-App Purchase Refunds

• Data deletion does NOT automatically refund past in-app purchases
• Refund requests must be submitted through Apple's App Store or Google Play, not through us
• Deleted account data cannot be recovered even if you re-download the App

Children's Data (Under 13)

Per COPPA:

• Parents may review, correct, or delete their child's data at any time
• We will delete children's data within 30 days of a verified parental request
• We do not require a child to disclose more information than is reasonably necessary for the App
• Parental verification is required before deletion to prevent unauthorized requests

Confirmation

Upon completion of deletion, we will send confirmation to the email address that submitted the request. If confirmation is not received within 30 days, please contact us at privacy@loudhouse.pro.

Contact for Deletion Requests

Subject Lines:

• General deletion requests: "Data Deletion Request"
• Parent requests for child accounts: "COPPA Deletion Request"
• Time-sensitive legal requests: "URGENT Legal Deletion Request"

We commit to responding to all deletion requests within 30 days of verification.